The Coiffeur Shop ensures that your products are sent as quickly as possible. Your orders are processed by our warehouse within an average of 1 business day:

• Orders placed before 11:00 AM on a business day are shipped the same day.
• Orders placed after 11:00 AM or on a non-business day are shipped on the next business day.

During peak periods such as sales, end-of-year holidays, or special promotions, delivery times may be extended.

Except for public holidays, the warehouse ships parcels from Monday to Friday.

Delivery Zones

We deliver to Metropolitan France, Corsica, Guadeloupe, Martinique, Reunion, as well as Germany, Belgium, and Monaco.

For shipments outside of these destinations, please contact our Customer Service directly.

Locations, Modes, and Delivery Charges

We work with Chronopost, Colissimo, and Mondial Relay to deliver to your home or to a pick-up point. You can also choose to collect your items in-store by ordering with Click & Collect 2 hours.

Metropolitan France, Corsica, and Monaco for INDIVIDUALS (guest order, Club Beauty Addicts, and Club Avantage):

For PROFESSIONALS (Club Pro and Companies) in Metropolitan France, Corsica, and Monaco: 

For Overseas France — Guadeloupe, Martinique, and Reunion:

Germany: 

Belgium:

From the carrier’s takeover.

Very bulky deliveries are handled by a dedicated carrier.

If you are not entirely satisfied with your purchase, you have a withdrawal period of 14 clear days from the receipt of the products ordered on our website laboutiqueducoiffeur.com or purchased in-store.

You must return the products in their original packaging, in new condition and in perfect condition.

In accordance with Article L221-28 of the Consumer Code, goods that have been unsealed and/or used and cannot be resold (especially for hygiene reasons) are not eligible for the right of withdrawal.

Products purchased in-store:

You can return items purchased in-store to any store in Metropolitan France, upon presentation of your receipt or invoice.

You can find your invoices in your customer account, under “My invoices.”

Products purchased on our website:

You can return items ordered on the website either in-store or by sending them back to our warehouse.

• Return in-store:

Visit any store in Metropolitan France with your receipt or invoice. You can find your invoices in your customer account, under “My invoices.”

• Return by sending to our warehouse:

Note that for any return sent to our warehouse, the return costs are the responsibility of the buyer.

Package your item ensuring it is well protected for transportation. Add the completed return slip in the package (name, first name, order number, preference: exchange or refund). You will find the return slip in the package you received.

In the absence of the return slip, please write the following information on a plain sheet of paper: your order code, your name, first name, and postal address, as well as your preference (exchange or refund).

Send your package to:

RankyShop

Service Retour Colis Web

60 rue Salvador Allende

54510 TOMBLAINE

FRANCE

Contact our Customer Service for further information (withdrawal form, return procedure information, etc.).

Refund:

In the case of the return of all the products ordered, the refund amount will be equal to the total amount paid, namely the price of the items and any delivery charges (only based on the standard delivery cost).

In the case of the return of part of the products ordered, the refund amount will be equal to the price of the returned product(s) only.

Your refund will be processed within 14 days after receipt of your return package. An email will notify you of the refund of the products.

• If you paid by credit card, your bank account will be credited with the amount equal to your refund.
• If you paid by PayPal, your PayPal account will be credited with the total amount of your refund.
• If you paid by Alma, your payment schedule will be recalculated, and any excess amounts paid will be credited back to your bank account.

For more information, please refer to our General Terms and Conditions of Sale.

• Orders placed before 11:00 AM on a business day are shipped the same day.
• Orders placed after 11:00 AM or on a non-business day are shipped on the next business day.

During periods of high activity, such as sales, end-of-year holidays, or special promotions, delivery times may be extended.

By choosing Click & Collect, you can pick up your purchases at the store of your choice within 2 hours after placing your order on the website. This service is offered without a minimum purchase requirement.

To place a Click & Collect order, simply:

1/ Choose the store where you want to pick up your purchases.

On mobile, click on the location icon in the middle of the menu bar at the bottom of the screen. Enter the postal code or city, and select the store.

On desktop and tablet, click on “Select Store” at the top of the page, to the right of the search bar.

2/ Start shopping.

Easily identify items available in your chosen store with the icon located at the top right of the available products.

The number of products available in your selected store is indicated on the product page.

3/ Confirm your cart and enter your delivery information.

Once you have selected all your items, proceed to confirm your cart. Choose the “In-store pickup 2h” delivery option, located at the top of the list, then enter your name, surname, and phone number.

You will receive a notification when your package is ready for pickup. Visit the store with your ID and/or your order confirmation email, and you’re all set!